By focusing on the customer, we discovered...

The New Era Difference.

We offer products that are what you want and need. When customers demanded the ability for the pump to increase flow at a smooth rate, we listened and created a gradient upgrade. We strive to add features that add real functionality and value for your current needs, and your future needs. The end result is a line of products that are easy to justify the expenditure.

Custom out of the box. We offer custom design services where we can build smart custom products to meet specialized requirements. But, with our "Custom-out-of-the-Box" approach, very often we can solve a complex custom design with just a clever setup of our standard product line, turning a potentially expensive custom design into a low cost, off the shelf solution.

Our products are designed for versatility, customization, and to be modular components of larger systems. Or, just to be used as simple stand-alone products. Our versatile design allows customers to upgrade their existing devices by adding on devices for more complex applications.

We offer superior customer support. We enjoy talking to our customers, hearing about their applications, and helping them with their designs. To help a customer, we provide as much telephone support as the customer needs, and if we can't find a way to make our versatile pumps fit your application, we can custom modify our pump's electronics, mechanics, or firmware to fit your application.

Why would we do this? Because, we treat our customers the same way we want to be treated by our vendors. It's simply good customer service. Whether you are a small customer or a large customer, you are treated the same. Whether you are a new customer, or have a pump purchased 20 years ago. Yes, we will even service a 20 year old device, often with parts we still manufacture, if needed! How often do you hear that?

We keep our prices at an affordable level. New Era Pump Systems Inc. was founded to fill the market niche of affordable laboratory equipment. Rather than to adopt the industry standard practice of continuing price increases, we are continually looking for ways to bring more value to our customers. Price increases are not inevitable. We always try to work within your budget. With our great prices, purchasing becomes much more flexible for any customer.

We offer the best deal in the market. Originally founded in 1996 by Barry Cowen, with experts from the syringe pump industry, our flagship product line, the NE-1000 Series of Programmable Syringe Pumps, has lived up to the ideal of giving the best value to the customer. The NE-9000 Series now extends that line to include peristaltic pumps. The NE-1000 and NE-9000 Series of Pumps includes all the advanced features of high end pumps (infusion & withdrawal, programmability and computer compatibility) at an affordable price. Our customers often ask us why our products are such a better value than our competitors. We can only respond with our amazement that our competitors can charge so much.

Sincerely,

Barry Cowen
President
New Era Pump Systems Inc.
barry@syringepump.com